TERMS AND CONDITIONS OF USE AND PURCHASE OF www.extrudon.com

1. INTRODUCTION

This document (together with all documents mentioned herein) sets out the terms and conditions governing the use of and access to the extrudon website in Spain, www.extrudon.com (hereinafter, the Website), as well as the purchase of products through it (hereinafter, collectively, the “Terms and Conditions”). Please read these Terms and Conditions and our Cookie Policy and Privacy Policy (collectively, the “Data Protection Policies”) carefully before using this website.

You must comply with all the rules governing the use of this website. To place an order, you must also expressly accept these Terms and Conditions and read the information provided in our Privacy Policy, thereby becoming bound by them. If you do not agree to all the Terms and Conditions, you should not use this website.

If you have any questions related to the Terms and Conditions or Data Protection Policies, you can contact us through our contact channels.

These Terms and Conditions may be formalized, at your option, in any of the languages ​​in which the Terms and Conditions are available on this website.

2. OUR DATA

The sale of items marketed by the Website is carried out under the name extrudon.

You can also contact us through our contact form.

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The personal information or data you provide to us will be processed in accordance with our Data Protection Policy. All information or data you provide when using this website must be truthful and accurate. We encourage you to read our full Privacy Policy to fully understand how we will use your personal data and your rights regarding it.

4. USE OF OUR WEBSITE

By using this Website and placing orders through it, you agree to:

(i) Use this website only to make legally valid inquiries or orders;

(ii) Do not place any false or fraudulent orders. If we reasonably believe that an order of this nature has been placed, we will be authorized to cancel it and inform the relevant authorities;

(iii) Provide us with your email address, postal address, and/or other contact information truthfully and accurately. We may also use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. SERVICE AVAILABILITY

The items offered through the Website are only available for delivery to Spanish territory (excluding the Canary Islands). If you wish to place an order from another country through this website, you may of course do so; however, please note that we only offer deliveries to a shipping address within Spanish territory.

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on “Authorize Payment.” After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also notify you by email when the product is being shipped (the “Shipping Confirmation”).

7. TECHNICAL MEANS

TO CORRECT ERRORS If you notice that an error has occurred when entering your personal data during your registration as a user of this website, you can modify it in the "CONTACT" section available on the website.

This website displays confirmation windows at various stages of the checkout process that prevent you from proceeding with your order if the information in these sections has not been entered correctly. This website also provides details of all items added to your shopping cart during the checkout process, allowing you to modify your order details before making payment. If you discover an error in your order after completing the payment process, you should contact our customer service department immediately via our contact form to correct the error.

8. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are any difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.

9. DELIVERY

Unless unforeseen or extraordinary circumstances arise, we will send you the order consisting of the products listed in each Shipping Confirmation within the timeframe indicated on the website according to the selected shipping method and, in any case, within a maximum of 30 days from the date of the Shipping Confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this and give you the option of proceeding with the purchase by setting a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that we do not deliver on Saturdays or Sundays. For the purposes of these Terms and Conditions, "delivery" or "delivered" shall be understood to have occurred when you or a third party designated by you acquires physical possession of the products, which will be evidenced by a signature upon receipt of the order at the agreed delivery address.

10. IMPOSSIBILITY OF DELIVERY

If we are unable to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to arrange for redelivery. If you will not be at the delivery address at the agreed time, please contact us to arrange delivery for another day. If, after 15 days from the date your order is available for delivery, it has not been delivered for reasons beyond our control, or it has not been collected, we will assume that you wish to withdraw from the contract and will consider it terminated. As a result of the contract termination, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and in any event no later than 14 days from the date on which we consider the contract terminated. Please note that the return shipping costs resulting from the termination may be additional, and we will be authorized to charge you for these costs.

11. TRANSFER OF RISK AND OWNERSHIP

The risk of loss or damage to the products passes to you upon delivery. You will acquire ownership of the products when we receive full payment of all amounts due in respect of them, including delivery charges, or upon delivery (as defined in clause 9 above), whichever is later.

12. PRICE AND PAYMENT

Prices on the website include VAT but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you an Order Shipping Confirmation. Once you have selected all the items you wish to purchase, they will be added to your basket, and the next step is to process your order and make the payment. To do this, you must follow the steps in the checkout process, filling in or verifying the information requested at each step. During the checkout process, before making the payment, you can also modify your order details. You can use Visa, Mastercard, and PayPal as payment methods. You can also pay all or part of the price of your purchase with a gift card or store credit issued by EXTRUDON. By clicking "Authorize Payment," you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or store credit. To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize payment, we will not be liable for any delay or failure to deliver, and we will not be able to enter into a contract with you.

13. VALUE ADDED TAX AND INVOICING

In accordance with Article 68 of Law 37/1992 of December 28, on Value Added Tax, the delivery of goods will be considered to take place within the Spanish VAT territory if the delivery address is in Spain, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally established rate in force at any given time, depending on the specific item. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. You expressly authorize us to issue the invoice electronically; however, you may indicate at any time your wish to receive a paper invoice, in which case we will issue and send the invoice in that format.

14. RETURN POLICY

RIGHT OF WITHDRAWAL.

If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods, or, if the goods in your order are delivered separately, 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the last of those goods. To exercise the right of withdrawal, you must notify EXTRUDON of your decision to withdraw from this contract via the web form by means of an unequivocal statement (e.g., a letter sent by post). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may use the model withdrawal form attached to these Terms and Conditions, although its use is not obligatory. Consequences of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs to the original shipping address (with the exception of any supplementary costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have indicated otherwise. You will not incur any fees as a result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have examined the goods or you have supplied evidence of having sent them back, whichever is the earliest. You must return or deliver the products directly to us at the designated delivery points without undue delay and, in any event, within a maximum of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the end of this period. You will be responsible for the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Contractual right of withdrawal.

In addition to the legally recognized right of withdrawal for consumers and users mentioned in the previous clause, we grant you a period of 30 days from the Shipping Confirmation to return products (except for those mentioned in the following clause, for which the right of withdrawal is excluded). If you return the products within the contractual withdrawal period, but after the legal withdrawal period has expired, you will only be refunded the price paid for those products. You will be responsible for the direct costs of returning the product. You may exercise your right of withdrawal as established in the previous clause; however, if you notify us of your intention to withdraw from the contract after the legal withdrawal period has expired, you must still return the goods to us within 30 days from the Order Shipping Confirmation.

Common provisions.

You will not have the right to withdraw from a contract whose object is the supply of any of the following products:

• Goods sealed for health or hygiene reasons that have been unsealed after delivery. Your right to withdraw from the contract applies exclusively to products returned in the same condition in which you received them. No refund will be issued if the product has been used beyond simply opening it, if it is not in the same condition as when delivered, or if it has been damaged. Therefore, please take care of the product(s) while they are in your possession. Please return the item using or including all original packaging, instructions, and any other accompanying documents.

You should check our website for the cost of returns made through our designated drop-off points. In this case, the return shipping costs will be deducted from the total price to be refunded. The refund will always be issued to the same payment method you used for the purchase. Your statutory rights and remedies are not affected. You must return the item in the same packaging in which you received it.

Please note that products sold as a 'PACK' are indivisible and cannot be returned separately. You can only request a refund or exchange for the complete pack.

Shipping costs will only be refunded if the right of withdrawal is exercised within the legal timeframe and all items included in the order are returned. The refund will be processed as soon as possible and, in any case, within 14 days of the date you notified us of your intention to withdraw. However, we may withhold the refund until we have received the goods or you have provided proof of return, whichever occurs first. The refund will always be issued to the same payment method you used for the purchase. In the event of your withdrawal, we will refund all payments received from you using the same payment method used for the initial transaction.

Returns of defective products.

If you believe that the product delivered does not conform to the contract, you must contact us immediately using our contact form, providing details of the product and the damage. We will then advise you on the next steps. You can return the product to one of our designated drop-off points. We will carefully examine the returned product and notify you by email within a reasonable timeframe whether a refund or replacement is applicable. The refund or replacement will be processed as soon as possible and, in any case, within 14 days of the date we send you an email confirming that the refund or replacement is due. Amounts paid for products returned due to a defect or fault, where such a defect or fault is confirmed, will be fully refunded, including the original delivery charges. The refund will be issued to the same payment method used to pay for the purchase.

Right of withdrawal and return of orders from abroad.

If you placed an order through this website from a European Union member state other than Spain, the above clauses will apply. Furthermore, please note that under no circumstances will we be obliged to reimburse you for shipping costs other than those incurred up to the original delivery address in Spain, or for return shipping costs from a destination outside of Spain.

15. GUARANTEES

If you are contracting as a consumer, you are entitled to free redress. In the event of non-conformity of the goods, we offer guarantees on the products we sell through this website, in accordance with the legally established terms for each type of product. We are therefore liable for any lack of conformity that becomes apparent within three years of delivery. Products are considered to conform to the contract if (i) they match the description provided by us and possess the qualities presented on this website, (ii) they are suitable for the purposes for which products of the same type are ordinarily used, and (iii) they possess the quality and performance that are normal for products of the same type and that can reasonably be expected. Therefore, if any of the products do not conform to the contract, you must notify us following the procedure detailed in the previous section and through any of the communication channels provided for this purpose. The products we sell, especially handcrafted items, often exhibit characteristics inherent to the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots, and color, are not considered defects or flaws. On the contrary, their presence should be expected and appreciated. We select only the highest quality products, but these natural characteristics are unavoidable and should be accepted as part of the product's unique appearance. Our commercial guarantee does not affect your statutory rights.

16. LIABILITY AND EXEMPTION FROM LIABILITY

Unless expressly stated otherwise in these Terms and Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product. However, and unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

i. loss of income or sales

ii. loss of business

iii. loss of profits or loss of contracts

iv. loss of anticipated savings

v. data loss

and vi. loss of management time or office hours

Due to the open nature of this Website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise herein.

17. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in the materials or content provided as part of this website belong to us or our licensors at all times. You may only use such material as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy information about your order or contact details.

18. LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of those websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

19. VIRUSES, HACKING AND OTHER CYBERATTACKS

The user must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs, or any other technologically harmful or damaging programs or material. The user will not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to our website. The user agrees not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. A breach of this clause may result in criminal penalties under applicable law. We will report any such breach to the appropriate authorities and cooperate with them to identify the attacker. Furthermore, in the event of a breach of this clause, the user's authorization to use this website will be immediately terminated. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, IT equipment, data, or materials as a result of using this website or downloading content from it or from websites to which it redirects.

20. WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most of our communications with you will be electronic. We will contact you by email or provide information by posting notices on this website. You consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send you electronically satisfy the legal requirement that such communications be in writing. This condition does not affect your statutory rights.

21. NOTIFICATIONS

Notifications you send to us must be submitted through our contact form, which you will find on our website. Subject to the above, and unless otherwise stipulated, we may send you notifications by email. Notifications from EXTRUDON will be deemed to have been received and properly served at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of postage of any letter. To prove that notification has been given, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped, and duly deposited in the post or a mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

22. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

This contract is binding on both you and us, as well as our respective successors, assigns, and legal representatives. You may not assign, transfer, encumber, or otherwise dispose of this contract or any of your rights or obligations under it without our prior written consent. We may assign, transfer, encumber, subcontract, or otherwise dispose of this contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, such assignment, transfer, encumbrance, or other disposal will not affect your statutory rights as a consumer, nor will it nullify, reduce, or otherwise limit any express or implied warranties we may have given you.

23. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any breach of these Terms and Conditions when such breach is due to events beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include any act, event, non-occurrence, omission, or accident beyond our reasonable control, including but not limited to the following:

a. Strikes, lockouts or other protest measures.

b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.

c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

d. Inability to use trains, ships, airplanes, motor transport or other means of transport, public or private.

e. Inability to use public or private telecommunications systems.

f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Our obligations will be suspended for the duration of the Force Majeure Event, and we will be granted an extension of time to perform those obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable endeavors to bring the Force Majeure Event to an end or to find a solution that allows us to perform our obligations despite the Force Majeure Event.

24. RESIGNATION

Our failure to require written performance by you of any of your obligations under these Terms, or our failure to exercise any right or remedy available to us under these Terms, will not constitute a waiver or limitation of such right or remedy, nor will it relieve you of your obligations. No waiver by us of any specific right or remedy will constitute a waiver of any other rights or remedies arising under these Terms. No waiver by us of any of these Terms or of any rights or remedies arising from a contract will be effective unless it is expressly stated to be a waiver and is made in writing and communicated to you in accordance with the Notices section above.

25. PARTIAL NULLITY

If any of these Terms and Conditions or provisions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by said declaration of nullity.

26. COMPLETE AGREEMENT

These Terms and Conditions and any documents expressly referred to herein constitute the entire agreement between you and us relating to the subject matter hereof and supersede all prior agreements, understandings, or promises between you and us, whether oral or written. You and we acknowledge that we have entered into this contract without relying on any representation or promise made by the other party or that could be inferred from any statement or writing in the negotiations between us prior to entering into this contract, except as expressly stated in these Terms and Conditions. Neither you nor we shall have any recourse against any inaccurate representation made by the other party, whether oral or written, prior to the date of this contract (unless such inaccurate representation was made fraudulently), and the other party's sole recourse shall be for breach of contract as provided in these Terms and Conditions.

27. OUR RIGHT TO MODIFY THE GENERAL CONDITIONS

We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes. Modifications will not be retroactive and, except in specific cases, will take effect 30 days after their publication in the corresponding notice. If you do not agree with the modifications, we recommend that you do not use our website.

28. APPLICABLE LAW AND COMPETENT JURISDICTION

All matters or disputes that may arise from access to and/or use of the Website shall be governed by and construed in accordance with Spanish law. Any dispute arising from or related to the use of the Website or these contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this clause shall affect your statutory rights as such.

29. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are welcome. Please send them to us through our contact channels. We also have official complaint forms available for consumers and users. You can request them using the contact form on our website or through our contact channels. You can also submit your complaints and claims through our contact form, which will be handled by our customer service team as soon as possible and, in any case, within the legally established timeframe. Your complaint will be registered with an identification code, which we will provide to you, allowing you to track its progress. If you, as a consumer, believe your rights have been violated, you can submit your complaints through our contact form to request an out-of-court dispute resolution. In this regard, if the purchase between you and us was made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court settlement of consumer disputes with us, accessible through the internet address http://ec.europa.eu/consumers/odr/ .

Last updated: September 10, 2025

APPENDIX Model withdrawal form (You only need to complete and send this form if you wish to withdraw from the contract).

To the attention of EXTRUDON, with address at C/GENERAL COSIDO 56, 03201 ELX (ALICANTE), Spain and email address INFO@EXTRUDON.COM.

I hereby inform you that I am withdrawing from my sales contract for the following item:

Ordered on/received on (*):

Consumer name:

Consumer address:

Consumer signature (only if this form is submitted on paper)

Date:

(*) Delete as appropriate