Exchange and Return Policy
To make a return, you have 30 days from the date you receive the shipping confirmation email for your order.
You can return your items as long as the following conditions are met:
1. Items must be in perfect condition and accompanied by their original receipt. Items that have been worn, washed, or are missing their inner tags will not be accepted for return.
2. No exchanges or returns are accepted for items without the complete original packaging and/or seal.
3. Headphones, helmets, bottles, and personal care and hygiene products cannot be exchanged or returned for hygiene reasons.
4. Products in "PACK" format are indivisible and cannot be returned partially or individually.
5. No exchanges or returns are accepted for garments modified/customized at the customer's request or for items purchased in another market.
After approving the return, you will receive a confirmation email and the amount will be refunded to you using the same payment method you used for your purchase, within a maximum of 15 business days.
Find more information about our Exchange and Return Policy or the right of withdrawal in our Terms and Conditions of Purchase .
We offer you two options for returning your items!
RETURN DELIVERY POINT - €3.99
You have 30 days from the date you receive your order shipping confirmation email to return your item to a drop-off point. Once you submit your request through our contact form, you will receive a barcode in your email that you can print and affix to the package. Since we provide the barcode, you don't need to write a shipping address on your package.
Drop-off points have a €3.99 fee, which will be deducted from your total refund.
RETURN OF A PRODUCT PURCHASED WITH A GIFT CARD
For returns of purchases paid for with a gift card, you will receive a virtual copy of that card, with the updated balance, along with the return confirmation email.
HOW TO CHANGE
If you wish to exchange your purchase for a different size, color, or item, you will need to return it and place a new order online.
Remember that you have 30 days from the date you receive your order shipping confirmation email to make the exchange.
